Repair and Exchange - Sega Genesis Classic Game Console
This service is for customers who already own a Sega Genesis Arcade classic game console, and needs a repair or exchange. Please do not order if you do not already own a console unit that needs a repair or exchange.
Please follow the steps below to get a replacement for your broken or damaged console unit. Please note that this service is available only for the main console unit and not for the controllers.
1. Order this service by putting it in the shopping cart and paying for it.
2. We will ship you a new console (console only) and send you the tracking number.
3. The exchange service will normally take longer than normal accessories shipment.
4. Once you receive the new main console, mail back your old or broken main console using the packaging to the exchange center at
PO Box 1691,
El Segundo, CA 90245.
We will refund you $12 upon your returning the old unit.