What should I do if the screen freezes?
Power off the console and then restart.
What should I do if the screen is all black/blue (no signal)?
Unplug the HDMI cable and plug it in again.
What should I do if the game has no audio?
Go back to main menu, and restart the game.
Can I play games with a 3-button Sega controller?
The original Sega 3-button controller is compatible with most games. However, it is incompatible with Mortal Kombat, Mortal Kombat 3, and Street Fighter II, and some other fighting games. Please use the 6-button wireless/wired controllers to play these games.
What should I do if my 2.4G wireless controllers are not working?
On the main menu, press and hold the MENU (Sega) or SELECT (Atari) button for 5 seconds. The console will reboot in 3 seconds, also resetting the wireless controllers.
*Please make sure paddle controllers are unplugged from the Atari Flashback 8 Gold / Atari Flashback 8 Gold Activision Edition console when you are playing games with 2.4G wireless controllers.
How do I bring up the in-game popup menu with wired controllers?
Sega: Press MENU button on the console.
Atari : Press SELECT button on the console and DOWN on the wired joystick Down simultaneously.
How do I navigate the main menu with wired controllers?
Atari: Press the SELECT or START button on the console to go up or down the menu categories.
How do I save my game?
Press MENU to invoke the in-game popup menu and then press A to save.
Why can’t I rewind or save in Frogger or Space Invaders?
These features are not available in Frogger or Space Invaders.
Why does my wireless controller have a delayed response?
2.4G remote devices like the wireless controllers are easily interfered with by other 2.4G devices. Please check if there are other 2.4G devices around. The distance between the console and controller can also potentially cause a delay. Please make sure they’re within 5 meters (about 16 feet) of each other.
Do my cartridges work on SEGA Genesis Flashback?
The Sega Genesis Flashback has been tested to work with a wide range of cartridge games. However, due to the overall volume and type of available cartridges, cartridge age, and other conditions that may affect functionally, not every available game will be compatible.
Some Atari games were designed to work with paddle controllers. Where and how do get I get them?
All Atari Flashback games, even those originally designed for paddle controllers, are playable with joysticks. The reason why users opt to purchase paddle controllers is to have more precise control for games originally designed for that format, or, with two sets of paddle controllers, to play select games that support up to four players at once. You can purchase paddles from the AtGames eCommerce Store or other eCommerce sites. Original Atari 2600 and compatible paddles will also work on the Flashback consoles.
PortablesWhy is my SD Card not working on my Portable?
The SD card you have could be SDHC or SDXC, which are incompatible with our portables. Please use a standard SD card (8GB or smaller).My Portable doesn't recognize the card! What can I do to fix it?
Make sure it's formatted properly. Customers have found that the SD Association's Card Formatter Utility produces better results than the built-in utilities in Windows or Mac OS.My Portable isn't reading the list of games on the SD card, or when I select something, it boots me out! What am I doing wrong?
You must put the ROM files of the games you own into a folder called “Game” (no quotes).
Additionally, your ROMs must be unzipped .BIN files, with the following format: the first letter should be a capital letter, followed by all lowercase letters. For example, Gametitlehere.BIN will work, but GAMETITLEHERE.BIN will not. Either a .bin or .BIN suffix should work fine. Place the ROMs you own into a folder called Game in the root of your 8GB or smaller SD card, and they should be detected by your system.The Atari Flashback Portable looks a lot like the AtGames Sega Genesis/MegaDrive portable. What's different?
It's different inside, and the battery isn't user replaceable. The two units share a similar housing, but are not compatible with each other except for standard accessories like the MiniUSB charging cable and the optional AV out cable.Can my Portable play every Atari/Sega ROM ever?
No, but it can play a lot of them. Some of them won't be compatible because of 2-player requirements, others are no fun without paddles, and others have technical quirks.What are these “._” files next to my ROMs?
You'll likely only see this if your SD card has been in a Macintosh. The ._ files come from Mac OS, and are easily removed with the dotclean utility.My Portable screen is scratched, right out of the box!
The portables are shipped with a firmly affixed screen protector. Make sure to peel it off!I want to play my Portable on my television. How do I do that?
There is an AV Out mini-jack port on the top of the unit. You can use that and the appropriate wire to connect your Portable to the AV jacks on your television.
Which AV Cable should I purchase to hook the portable up to my TV?
The AV Cable should be 1 to 2. Two connectors (white, yellow, 3.5mm RCA jack) go to TV and one connector goes to the portable. Please see the below image for reference.
Value ConsolesMy TV only has component input, can I still play the value consoles?
For most component inputs, the console’s yellow cable may be plugged into the TV’s green jack. The white can go into the LEFT white audio input. For some TVs, the user may have to go into their TV settings and change the input from component to composite. However, most TVs will do this automatically.
I purchased a console coming with RCA ports but my smart TV is equipped with HDMI input only. What can I do to hook my console up to TV?
Please check if there is an RCA port on your HD TV. If not, you'll need to purchase an RCA to HDMI converter.
I purchased Atari Flashback 8. In the input instructions it shows 3 wires hooking to TV, but there are only two coming out of console.
As for the instructions in the manual, if you have a cable with yellow, red and white connectors, then you should follow the image of the below screenshot to have the connectors plugged into component inputs. However, since Atari Flashback 8 comes with the cable with white and yellow connectors only, you should follow the texts of the below screenshot to have them plugged into the correct component inputs: the white connector goes into the white input, and the yellow connector goes into the green input.
If your TV does not have a dedicated composite input, it may support such a connection through a shared component input. For TVs with shared component inputs, the diagram below indicates a typical setup, with the yellow composite video connector plugging into the green component video input. Refer to your TV's manual for additional information on available ports and how to change inputs once connected.
Any thoughts on why the response time of the game would be slow?
That has to do with some older TVs and their respective refresh rates. You may need to enable your televisions “Game Mode” or equivalent to improve performance.What are the best display settings?
For plasma & LCD TVs over 32”, adjust to the following:
Aspect Ratio: 4:3
Make sure all connections are securely made and your TV is set the the proper A/V input.What are the two controller ports on the console for?
Users can use most original Sega or Atari controllers with our products.Can more games be added to my console?
In 2017, only our Sega consoles have a built in cartridge slot. You can use this to play additional games via most original cartridges.
However, due to the overall volume and type of available cartridges, cartridge age, and other conditions that may affect functionally, not every available game will be compatible.
Some of Atari games were designed to work with paddle controllers, where and how to get it?
Actually all games are playable with the joysticks. The reason why users opt-in and purchase paddle controllers is to have an easier video game experience with some of the games. You can purchase the paddles on AtGames eCommerce Store or visit other eCommerce sites to get a set.
What should I do if my wired controllers are not working?
1. If you only have a controller plugged into the P2 socket, turn off your console and connect the controller to the P1 (left) controller port. Then, turn on the console and try again.
2. If you have a controller plugged into the P1 socket, press MENU button to reload the console and try it again.
Note: Please make sure the controllers are plugged into the console when the console is turned off. Otherwise, the controllers are not able to be started up.