I really wanted to enjoy the AtGames 4K Pinball system, but it’s been very frustrating. The system is buggy, the menus and settings are confusing, and the worst part is that purchased games just disappear.
I recently bought several pinball tables to add to my system, only to be told when I tried to play them that I didn’t have a license and needed to purchase them again. I logged in and out multiple times, but the system kept looping me back through logins and logouts with no success. For something I specifically paid for, this was incredibly disappointing.
To make matters worse, I put in a support ticket five days ago and have yet to hear a single response. The lack of customer support is just as frustrating as the buggy software.
This system had so much potential, but right now it feels half-baked and unreliable. AtGames really needs to fix the constant glitches, overhaul their confusing menus, and most importantly, honor purchases that customers have paid for. Until then, I can’t recommend this product to anyone.